Frequently Asked Questions (FAQ)

How do I disable ad blocking on only one specific website?

Simply click on the Red Shield icon in the upper right-hand corner of the browser as shown below:




Then click 'Disable On This Site' (making sure you're currently on the URL you want to disable blocking on):




The page will then reload with AdZero disabled.

How do I uninstall AdZero?
Uninstalling? -- Click here.

Step 1: Click the Red Shield in the upper right-hand corner of your browser as shown below:



Step 2: Click the uninstall button found in the lower, left-hand side of the box.




Step 3: Click on 'UNINSTALL AdZero':



Why do I have a Yellow shield NOT a Red shield?

If you have a Yellow shield and not a Red one, Click on the Yellow Shield and then on the gear wheel in the upper right side of the box as shown below.




Once you click on the gear, you'll see the page blow. Click the box that reads 'Enter it HERE' and enter the code that was sent in your invoice.



You may have to also turn it back on, but it will tell you if it's off.



Why is the Red shield is missing from my browser toolbar?

If you don't see your Red shield anymore it may either be disabled or hidden. To see if it's hidden, follow these steps:




If you see the Red shield at the top, right click on it.




When you right click on it, you will see the option to 'Show in toolbar' as seen below. Click 'Show in toolbar'. You should now see the Red shield in the Chrome toolbar!



How do I activate AdZero after I've purchased it?

AdZero should auto-upgrade on your computer and your app should refresh in a few minutes.

If AdZero does not refresh, manually update your application by simply left clicking the Red Shield in the upper right-hand corner of the browser (as seen below):




Then click on the settings wheel at the top of the box:




Then put in the license code that we sent to you when you purchased and hit submit.



How do I purchase a subscription on AdZero?

Simply click 'Upgrade Now' as seen below:




This will open your web browser to the subscription page where you can choose which subscription works best for you.

How do I open AdZero to see how many ads I've blocked?

Left click the the Red shield in the upper right hand corner of your browser.




The green arrow points to the ads blocked on your current site. The red boxed area shows the total lifetime blocked ads and trackers since you installed.



How much does it cost?

Is your FREE trial expiring? Click the UPGRADE NOW button to see the price breakdown or go to:

https://www.adzero.org/pricing/
What browsers does AdZero support?

AdZero works with all Apple computers and Microsoft Windows devices running Vista/7/8/10 software and supports the following browsers:


Chrome / Firefox / Edge


Note: While we do not currently support mobile devices, we are hard at work on a mobile version that will be released soon!

How do I add my AdZero subscription to other computers?

To add your license to another device, simply go to adzero.org on that device and download the free install.

Once it's installed, open the extension and the settings wheel as seen below:



Lastly, put your code in where indicated:



Will AdZero work on my phone or iPad?

Unfortunately, Chrome doesn't support extensions on iPads and phones.

We're working on increasing support to include more devices in the future, so stay tuned!


How do I report a bug?

Think AdZero is causing a website to not work correctly?

We're committed to making our product as beneficial as possible and would love to hear from you.

Click Here to Let us Know
Experiencing any unexpected behavior on web sites?

Are you clicking a link on a web page and nothing is happening?

It could be that AdZero thinks that new window is an ad. Try disabling on that website to continue logging in, making your selection, etc. Once you've completed the action you can re-enable AdZero to continue blocking ads on that site.

Please follow the below steps:

Step 1: Click on the Red Shield icon in the upper right-hand corner of the browser as shown below:




Step 2: Then click 'Disable On This Site' so that the page will reload with AdZero disabled.



Step 3: Click on the Grey Shield icon in the upper right-hand corner as did in Step 1 and click 'Enable On This Site' to re-enable AdZero on this site.



How do I cancel my subscription?
Cancel Subscription?
Click here to go to "My Account" Page and follow the below steps:

Step 1: Uncheck the Auto-Renew Status as shown below:



Step 2: Click the button "Yes" found in the "Auto Renew" popup opened.